Managed Services Addendum

Intentflo LLC · Last updated: May 2026 · Effective: May 1, 2026

This Managed Services Addendum ("Addendum") is incorporated into and made part of the IntentFlo Terms of Service. It governs all month-to-month managed advertising services provided by Intentflo LLC ("IntentFlo") to customers ("Customer"). Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Managed Service Plans

All plans are month-to-month. There are no annual commitments. Pricing is all-in (management fees only; ad spend is billed directly by each platform to Customer).

Enterprise (custom scope) is available upon request. Custom pricing and deliverables are specified in the applicable Order Form.

2. What's Included (All Plans)

• Ad account setup, structure, and ongoing optimization
• Audience targeting and segmentation
• Campaign creation, management, and pacing
• One (1) round of creative edits per asset per month (additional rounds billed separately)
• Monthly performance reporting
• Email-based communication and approval workflow

3. What's Not Included

• Ad spend / media budget (Customer pays platforms directly)
• Original creative production beyond the agreed scope (photography, video production, copywriting)
• Website development or CMS changes (unless covered by a separate Landing Page Add-On)
• CRM setup, data migrations, or third-party software fees
• Services outside the platforms listed in the applicable Order Form

4. Payment Terms

• Upfront payment required. IntentFlo will not begin Services until the applicable Setup Fee (if any) and the first month's Monthly Fee have cleared.
• Autopay required. Customer authorizes IntentFlo (and its processor, Stripe) to charge the payment method on file automatically for Monthly Fees when due.
• Billing timing. Monthly Fees are billed monthly in advance.
• Non-refundable. All fees are non-refundable except as required by law or expressly stated in writing by IntentFlo.

5. Cancellation; No Pause

Customer may cancel at any time by emailing info@intentflo.com. Cancellation is effective at the end of the then-current monthly billing period. Customer retains access to the Services through the end of that period.

6. Approval Workflow

• All approvals are requested by email only to the Customer's designated billing/approvals email address.
• If Customer does not respond to an approval request within 3 business days, the item will be deemed approved and IntentFlo may proceed.
• Exception: IntentFlo will not implement any material increase to Customer's advertising budget without explicit written approval from Customer stating the new budget amount.

7. Ad Spend; Advertiser of Record

Customer is the advertiser of record on all advertising platforms. Customer must maintain its own valid payment method on file with each platform to fund ad spend. IntentFlo does not advance, fund, or guarantee ad spend on Customer's behalf. IntentFlo's Monthly Fee covers management services only.

8. Access Requirements

To begin Services, Customer must grant IntentFlo appropriate partner/agency access to the relevant ad accounts, pixels, and pages. A start date cannot be confirmed until required access is granted. Delays in granting access do not entitle Customer to a service credit or adjusted start date for billing purposes.

9. Landing Page Add-On

A. Build (One-Time)

Fee: $1,500 one-time, billed in advance.

Deliverables: One mobile-responsive lead capture landing page including form capture and routing to Customer-provided destination(s), a thank-you page/state, basic on-page copy and layout based on Customer inputs, and two (2) rounds of revisions after initial draft.

Exclusions (unless purchased separately in writing): tracking pixels or visitor identity modules; analytics dashboards; copywriting beyond agreed scope; CRM automations beyond basic routing; paid hosting or domain registration fees (Customer pays all third-party fees).

Timeline: Target delivery approximately 1–2 weeks after Customer provides required assets and access.

Acceptance: If Customer does not provide feedback within 3 business days after delivery of a draft or final version, the work will be deemed accepted as delivered.

B. Maintenance + DNS Support (Monthly)

Fee: $150/month, billed monthly in advance.

Includes: uptime monitoring and basic maintenance; minor copy or image edits (reasonable scope); domain and DNS setup support (Customer pays all third-party fees).

Excludes: major redesigns; new pages beyond the initial landing page; advanced tracking or identity features unless purchased separately.

Cancellation: Customer may cancel maintenance by emailing info@intentflo.com. Cancellation is effective at the end of the then-current monthly billing period. No refunds.

10. Limitation of Liability

IntentFlo does not guarantee specific advertising results, leads, conversions, or return on ad spend. IntentFlo's liability for managed services is subject to the limitations set forth in the IntentFlo Terms of Service.